12d Forum
Search technical discussions, ask questions and find solutions shared by experienced 12d Model and 12d Field users.
Product Support
World-Class Customer Support
12d’s support team is committed to surpassing customer expectations and delivering a seamless, rewarding experience.
Support Desk
Not sure where to start?
Contact the UK team and we’ll direct your enquiry to the appropriate product specialist.
Email the UK Team
support@12d.co.uk
4
Regional support locations
Built
By professionals in your field
Fast
Responsive local assistance
Deep
Industry and product knowledge
Product Support Resources
Choose your product to access the most relevant technical guidance, training and support resources.
Start with the forum and wiki for workflow questions, or use the training resources to build capability across your team.
Getting started and self-paced training
Build your skills through structured courses covering 12d Model and 12d Field, including getting-started and specialist self-paced training.
12d Model training videos
Watch product tutorials, feature demonstrations and practical guidance to help you get more from 12d Model and 12d Field.
12d Wiki
Browse technical references, practical tips and community knowledge covering 12d Model tools and workflows.
Still need assistance?
Contact the 12d UK team with your product version, a description of the issue and any relevant screenshots or error messages. Your enquiry will be directed to the appropriate Model or Field specialist.
Check the Knowledge Base first for step-by-step guidance, or raise a ticket with the support team when you need hands-on help.
Knowledge Base
Find step-by-step guides, troubleshooting articles and reference documentation for 12d Synergy and CDE Connect.
12d Synergy Academy
Access self-paced product training to onboard your team, strengthen internal capability and get more from 12d Synergy.
Downloads and system requirements
Access the latest 12d Synergy releases, product updates, installation documentation and system requirements.
Support Portal
Submit, track and manage support requests directly with the 12d Synergy support team.
Still need assistance?
Contact the 12d Synergy support team directly for assistance with 12d Synergy or CDE Connect.
Support Shaped Around
Your Work
Industry specialists
Support from professionals who understand surveying, civil design, water engineering, BIM, information management and IT.
Product specific expertise
Enquiries are directed to specialists with the knowledge required to investigate the relevant product and workflow.
Thorough resolution
Issues are carefully investigated with a focus on clear, practical and dependable outcomes.
Self-service learning and community
Product specific forums, knowledge resources, documentation and training help users find answers and continue building their expertise.
